Delivery & Returns


Delivery:

We aim to post items within two working days, but please allow up to five working days.

We will send an email with tracking details when the parcel is dispatched


Domestic Postage: U.K. parcels are sent by 1st Class Recorded, Next Day Special Delivery or Courier


International Postage: Please contact us for postage prices


Europe Includes: Europe European Union

Rest of the World Includes: USA Canada Australia New Zealand Japan

International parcels are sent by International Tracked & Signed or if this is unavailable International Signed service


Please note: You may be responsible for import duties and taxes on your international order. In addition, some orders may experience customs delays. Unfortunately we have no control over these charges or delays and cannot predict what they may be.



Payment:


We accept all major credit and debit cards through Paypal (our secure payment provider).  You do not need a Paypal account to make a payment (just follow the links on the page), but you can, of course, use your Paypal account to make a payment. 

Credit and Debit card details are entered directly to Paypal and are not seen or stored by Alexandra Antiques

Cheque made payable to Mrs H. Wood.

If you wish to pay by cheque please contact us by phone or email and we will hold your item for you until your cheque arrives. (For 7 days unless prior arrangement has been made)


Goods remain the property of Alexandra Antiques until fully paid for.



Returns etc:


We hope that you are pleased with your purchase, please contact us if you have any problems.


You may return any item for any reason up to fourteen days after you receive it.


Please let us know if you are returning any items by mail, phone or email.


Please repack carefully, if possible in the original packaging, include your name and contact details and use a traceable service to return any items to us.


The buyer is responsible for return postage. We recommend that you use a trackable service for return postage as we cannot refund packages that are lost during return shipping if proof of tracking is unavailable. 


On receipt of your returned item (and having checked that they are in their original condition), we will refund your original payment and postage.


We do our best to describe items accurately, but if we have made a mistake we will make a full refund including return postage (once the item is returned)


Thank you


If you have any problems or queries with your order or delivery (or anything else) please do let us know and we will do our very best to sort things out.


Returns Address:

Parc Lodge

Llansadwrn

Carmarthenshire

SA19 8LW


01550 777170

email: info@alexandraantiques.co.uk